Winter immunisation clinics are running now. Flu and booster slots are set aside each weekday afternoon — request a time
Nola Lane ClinicGeneral practice & family care
A clinician in scrubs talking with a seated patient in a bright consulting room

A small resident clinic on Nola Lane

Appointments long enough to finish the conversation.

Three clinicians, one reception desk and twenty-minute standard consults. We look after everyday illness, children, long-term conditions and preventive checks for people who would rather see the same practitioner twice.

Requests sent before 4pm are answered the same working day. Urgent same-day concerns are triaged by our nurse before a time is offered.

Clinic rhythm

When the rooms are open

We keep a predictable week so you can plan around work, school runs and shift patterns rather than waiting on a callback.

Weekday clinics

8:30am – 5:30pm

Monday to Friday. Standard consults run twenty minutes; longer reviews are booked as double slots.

Early mornings

7:15am – 8:30am

Tuesday and Thursday, held for blood tests, dressings and before-work reviews.

Saturday mornings

9:00am – 12:30pm

Acute and family appointments only. Repeat prescriptions are handled on weekdays.

Nurse advice line

Weekdays, 1pm – 2pm

A quiet hour for wound checks, results questions and deciding whether you need to be seen.

Care we provide

Choose the reason, and we will hold the right length of appointment

Telling reception which lane you need means the room, the clinician and the time are ready before you arrive.

Everyday illness & general consults

20 minutes

Coughs, infections, pain, fatigue, mental health, referrals and anything you are not sure how to categorise.

  • History, examination and a written plan you take home
  • Referral letters drafted during the visit, not afterwards
  • Same-clinician follow-up when a second look is sensible

Children & newborn checks

30 minutes

Growth and development reviews, immunisations, feeding worries and first-year questions from tired parents.

  • Pram space and a low examination couch in both family rooms
  • Immunisation record updated and printed before you leave
  • Sibling appointments booked back to back on request

Women's health

30 minutes

Cervical screening, contraception, fertility questions, menopause planning and pelvic health concerns.

  • Female clinician available Monday, Wednesday and Saturday
  • Chaperone offered for every intimate examination
  • Results discussed by appointment, never by voicemail

Skin checks & minor procedures

40 minutes

Mole mapping, lesion removal, cryotherapy, ingrown nails, joint injections and wound repair in our procedure room.

  • Dermatoscope imaging kept on file for year-on-year comparison
  • Local anaesthetic procedures done on site where suitable
  • Dressing changes booked into the early-morning clinic

Long-term condition reviews

40 minutes

Diabetes, blood pressure, asthma, thyroid and heart health, reviewed as one appointment instead of four short ones.

  • Bloods drawn a week earlier so results are ready in the room
  • Medication list reconciled line by line with you
  • A one-page plan with the next review date already set

Travel & immunisation clinic

30 minutes

Destination-specific vaccines, boosters, malaria advice and certificates for work or study placements.

  • Best booked six to eight weeks before departure
  • Course schedules written out with dates for each dose
  • Flu and seasonal boosters run as walk-in afternoons in winter

What a visit involves

Four steps, start to follow-up

Knowing what happens next is half of feeling looked after, so here is the whole sequence before you commit to a time.

01

You send a request

Use the form at the end of this page with your reason and a rough window. Nothing is booked yet, and you are not committed to a time.

02

We confirm in writing

Reception replies with an offered slot, the clinician's name, the appointment length and anything to bring or stop taking beforehand.

03

Your time in the room

Arrive five minutes early. The consult begins with what is worrying you most, and ends with a plan read back to you before you stand up.

04

Afterwards

Notes, scripts and referrals are completed the same day. Results come with an explanation and, where needed, a follow-up already held open.

Our clinicians

Three practitioners, and you may ask for any of them

Continuity matters more than speed for most of what we treat, so requests for a named clinician are honoured wherever the diary allows.

Portrait of a general practitioner wearing a white clinical coat

Dr Imani Fadel

General practitioner

Looks after long-term conditions and complex medication reviews, and runs our diabetes and blood-pressure clinics.

Focus
Chronic care, cardiometabolic health
Consults in
English, Arabic
Usually in
Monday, Tuesday, Thursday
Portrait of a practice nurse in blue scrubs standing in a treatment room

Rosalie Hartt

Practice nurse

Runs the early-morning treatment clinic, immunisation sessions and the weekday nurse advice hour.

Focus
Wound care, immunisation, screening
Consults in
English, Auslan basics
Usually in
Tuesday to Saturday
Portrait of a doctor in a consulting room holding a patient chart

Dr Teodor Vance

General practitioner

Handles skin work and minor procedures, and keeps the Saturday acute list for families and shift workers.

Focus
Skin checks, minor surgery, acute care
Consults in
English, Romanian
Usually in
Wednesday, Friday, Saturday

Before you come in

Small preparations that buy back minutes in the room

None of this is compulsory. It simply means more of your appointment is spent on the problem rather than the paperwork.

Worth bringing

  • Your medicines — boxes or a photo of the labels, including anything bought over the counter.
  • Recent letters or results from a hospital, specialist or another clinic.
  • Your two main questions written down. Twenty minutes goes quickly once you are sitting down.
  • Readings you track — blood pressure, glucose or peak flow numbers from the last fortnight.

Access & comfort

  • Step-free entry from the lane, with a wide treatment-room door and an adjustable couch.
  • A quieter corner of the waiting room, and a side room if waiting in public is difficult.
  • Interpreters arranged at no cost if you tell us the language when you request a time.
  • Someone with you is always welcome, including in the examination room if you prefer.

Questions patients ask

The things people check before they book

Do I need a referral to be seen here?

No. Anyone can request an appointment directly. A referral is only relevant when you are going the other way — from us on to a specialist, which we write during your visit.

Can I get a repeat prescription without an appointment?

For stable, long-term medicines we can usually issue a repeat between reviews if your last check was recent. Anything new, anything with a dose change, and all controlled medicines need a consult first.

How will I get my test results?

Results are reviewed by the clinician who ordered them, then sent to you in writing with what they mean. If something needs discussing or repeating, we offer a short follow-up rather than leaving you to interpret numbers.

How are fees worked out?

Fees follow the appointment length and whether a procedure, dressing or vaccine is involved, so a twenty-minute consult and a forty-minute procedure are not priced the same. Reception confirms the exact amount in your appointment email before you attend — there are no surprise charges on the day.

Will my child be seen by the same clinician each time?

We try hard to keep children with one clinician through their first years, because growth and development are easier to read with context. If your usual clinician is away, the notes and measurements travel with the appointment.

What if I need to be seen today?

Mark your request as urgent and our nurse will call you back to triage. A small number of slots are held each day for exactly this. If your situation is an emergency, go straight to an emergency department instead of waiting for us.

What happens if I need to cancel?

Reply to your confirmation email as early as you can and the slot goes back to someone waiting. There is no charge for a cancellation given a day ahead; repeated missed appointments without notice may mean we ask you to call to rebook.

Can you take over care from my previous clinic?

Yes. Mention it in your request and we will send a records transfer form with your first appointment confirmation. Bring whatever paperwork you already hold so nothing waits on the transfer arriving.

Request an appointment

Tell us the reason and a rough window

This is a request, not a confirmation. Reception reads every message and replies with a specific time, clinician and appointment length.

  • Requests sent before 4pm are answered the same working day
  • Name a clinician and we will match the diary where we can
  • Mention an interpreter, access need or a child's age up front
  • For an emergency, go to an emergency department instead

We use what you send only to arrange and prepare your appointment.